1 INTRODUCTION
The service agreement is arranged by: Gas Force Direct Ltd, a company registered in England and Wales. Company No. 11804086. Registered Address: Suite 11, Zeal House, 8 Deer Park Road, Wimbledon, United Kingdom, SW19 3UU.
This agreement is governed by the laws of England and Wales, except where the property is located in Scotland, in which case the laws of Scotland will apply.
Gas Force Direct Ltd is a provider of membership service contracts of both boiler and home emergencies for both homeowners and landlords. We operate using our network of in-house engineers, along with the addition of contractors.
Except where particular exclusions are made clear within these terms and conditions of your service contract, Gas Force Direct Ltd, at our absolute sole discretion will give the benefit described, for the contract Term and for any subsequent period that Gas Force Direct Ltd and you may agree.
Please read these Terms & Conditions carefully, as this document forms the basis of your agreement with us. It is important you understand the extent of services provided in your service agreement.
If any information is incorrect, or you have any questions, you should contact us immediately via email, telephone or post using the contact details below.
Gas Force Direct Ltd
Suite 11
Zeal House
8 Deer Park Road
Wimbledon
United Kingdom
SW19 3UU
Email: info@gasforcedirect.com
Tel: 02071013671
Tel: 02071014133
2 DEFINITIONS;
The following words (in bold) shall have the meanings given whenever they appear on documentation between Gas Force Direct Ltd and the Customer.
We/us/our: Means Gas Force Direct Ltd or our authorised engineers.
You/your: The person who has entered the contract with us.
Contract(s): These terms and conditions which form your service agreement.
Contract term: A minimum period of 12 months from the start date of your service contract or renewal date
Contract Price: The total amount payable to us for the full contract term (excluding any additional claims/excess charges)
Monthly payments: The payments you make to us every month for your service contract
Minimum charge: means the lesser of either:
The remaining monthly payments for your contract term
Or
The cost of the works completed, including parts carried out within your contract term, calculated at our standard rates and our standard administration charge of £25.00.
Property: Your Private domestic dwelling where you reside or rent out, including any garage connected to your property, excluding all outbuildings, including sheds, workshops, swimming pools and gardens.
Excess: The amount you must pay us each time work is carried out Standard business hours - Monday to Friday 9AM - 5PM.
3 GENERAL CONDITIONS
3.1 Contract term:
All our service contracts are for a minimum period of 12 months.
3.2 Payments:
Monthly payments are taken via recurring card payments and your payment date will be the same day in each month. When taking out your contract, the 1st payment is taken immediately, followed by a minimum of 11 further payments. These payments are taken monthly and start 1 month after your selected contract start date.
Monthly payments must be made in full each month including when the account is in dispute unless otherwise notified in writing by us.
We provide a seven (7) day grace period for missed payments for the account to be brought up to date.
If payment is not made within 7 days:
- An administration charge of £35.00 will be added to the account for each missed payment to cover administration and collection charges.
- We will suspend all further supply of services or deliveries and any claim initiated within this period will not be upheld.
3.3 Renewals:
We operate an automatic renewal system. You will receive a renewal quotation by either email or post no later than 21 days before the end of your current contract term. Unless you confirm you do not want to renew, we will automatically renew your contract for a further 12 months.
At the end of each year, your contract price may change due to a number of factors including, introductory discounts, inflation and claims history.
3.4 Upgrading/Downgrading:
You may upgrade to a higher package at any time. There is also a 14 day period in which you cannot make a claim for the additional elements added.
You may downgrade at any time, as long as you have not made a claim.
3.5 Refunds:
Once we have received an online order for a subscription, this initiates contact with us to inspect the property and see if the system has any faults. If the system has too many faults or we are unable to help, the contract will not go ahead and the first subscription payment taken will be refunded in less than 2 weeks.
If we find any pre-existing faults on your systems, we will advise you and supply a quotation to repair them.
3.6 Our responsibilities under this contract:
Any benefit provided by us under this service contract shall be granted solely by us and in every case, shall be made only upon such terms and conditions as we determine. For the avoidance of doubt, the limitation or the provision of the benefit shall only be made at our absolute sole discretion.
3.7 Making a claim SMELL GAS?
If you think you have a gas leak, you MUST immediately call the National Gas Emergency Service on 0800 111 999.
If you discover a fault or failure of any item which is covered by your
Service contract,
please call our claims team on
Tel: 02071014133 or 02037276188
For emergencies our claims advisors can help 24/7
For non-emergencies, our claims advisors can help you Monday - Friday 8am-5pm
Our claims advisors may ask you to conduct certain checks to determine if we can solve the problem during the call, as on some occasions, we can have your fault fixed in a few minutes.
Please note, our advisors will never request you use any tools. Where we believe the fault may not be covered within your service contract, we may request an upfront call out fee of £85.00+vat.
If our engineer determines the fault is covered, we will refund the call out fee.
3.8 Change of address:
If you are moving home, you will need to tell us as soon as possible as we are unable to carry out any claim request until we have inspected your new property.
For the inspection of your new property, we charge a call out fee of £85 + vat.
3.9 Property type and use:
Our service contracts are only available to private and rented properties used for domestic use. Business premises require prior authorisation before taking out cover.
Our service contracts do not cover mobile homes.
If you have multiple boilers in your property, you must contact us and provide the serial number of the boiler to protect under this contract, or provide the make and model, if different to other boilers in the property.
3.10
3.11 Initial contract checks, boiler services and landlords/homeowners’ certificates:
Your service contract includes an initial contract check, annual boiler services and landlords/homeowners’ certificates.
An initial contract check will be carried out on the commencement of every new contract within the first 28 days. We will also complete your annual boiler service, landlords/homeowners’ certificates on this visit.
Our initial contract checks are carried out to determine if your systems meet our contract requirements. We will aim to complete your initial contract checks, annual service and landlords/homeowners’ certificates within the first 28 days of the contract unless exceptional circumstances apply.
If we find any pre-existing faults on your systems, we will advise you and supply a quotation to repair them.
If our engineer determines the fault may cause further problems within the system, the fault must be repaired, or the full system will be excluded.
If your boiler is faulty and you are within the 1st 28 days of your contract and an initial contract check and service has not been carried out, we will not cover the claim.
Gas Force Direct Ltd will not pay for any claim completed without being notified of the fault in advance and any works/ repairs carried out by a third party engineer not approved by Gas Force Direct Ltd.
Where our engineer arrives at your property and nobody is home, a £85.00 + vat return call out charge will be payable. The initial contract check and boiler service must be re booked by you within 14 days.
When an initial contract check has been missed, no claim can be made until the inspection has been completed.
When requested, our engineer will contact you to arrange the service of your boiler. Boiler services are generally carried out Monday - Friday 8am - 5pm. Where possible our engineer may have flexible service times available.
Our engineer will only carry out work in a property where an adult over 18 years old is present.
Any costs of repairs we find necessary during the inspection or service are not included in your contract and are therefore chargeable.
3.12 System upgrades
Upgrades or installation of missing parts to any of your systems are not included in the cost of your service contract.
We may, if recommended by our engineer, supply you with a fixed price repair and if you choose to accept the full repair cost must be paid before any works are carried out.
Examples of upgrades are:
- system filters
- power flushing
- trace heating
- Any regulatory changes that require alterations of the system.
3.13 Guarantees:
All works are guaranteed for a period of 1 year from the date of install or repair. Terms and conditions apply
3.14 Workforce:
We will provide either one of our own engineers or a suitably qualified sub-contract engineer.
All our gas engineers are vetted using the Gas Safe Register (formerly Corgi)
3.15 Appointments and gaining entry:
When you initiate a claim or request your boiler service, you will receive a call from our engineer appointed to book a suitable time and day to complete the works.
General works are carried out Monday to Friday 8am - 5pm and emergency works are carried out 24/7.
Where you have booked an appointment with our engineer and he/she is unable to gain entry to the property, a £85.00 + vat charge is payable to rearrange the appointment.
3.16 Sourcing parts and replacements
Where replacement parts are required, basic standard fittings will be fitted that comply with current regulations.
We will not replace with decorative fittings or pay for repairing and/or replacing any undamaged item in a matching set.
We source all our parts from a network of 3 leading national suppliers. If on the day of our engineers visit, the engineer does not have parts to carry out the repair, we will contact our suppliers and obtain stock availability.
On most occasions we can access parts within 24 hours, in the event that parts are unavailable for a period of 28 days, we will be unable to carry out the repair.
We do not under any circumstances, including at our customers request purchase parts from online retailers or auction websites.
3.17 Rental properties:
We do not hold any responsibility for any failure on your part of obtaining a valid CP12 certificate. CP12 certificates if included as part of your contract, will only be provided for the gas boiler and cooker/hob, any additional appliances will incur an additional cost of £85.00 + vat per appliance.
Where we are called out to a fault that is not present on our arrival, we will charge a call out fee of £85.00 + vat.
If we cannot gain access to complete your CP12 on the day booked, we will charge a failed call out of £85.00 + vat if you require a second appointment.
We also do not cover the below:
- the cost of any repairs that we find necessary during the inspection
- the cost of re-inspections when the appliance fails its initial contract check
- between tenancy works
4 Cancellation:
4.1 Your cancellation rights:
You may cancel this Contract within 14 calendar days of purchase, by either notifying us in writing or by telephone.
If you/we cancel your service contract within 14 days of purchase, you will be required to pay an administration charge of £35 + vat and if we have carried out any work at your property, you must pay the minimum charge of £85+ vat.
You can cancel your contract with us after 14 days for any reason. No refund will be made for any monthly payments you have made and you must pay us the minimum charge.
4.2 Our cancellation rights:
If we choose to exercise our cancellation rights, we will contact you by emailing forming you of this.
4.2.1 We may cancel your contract in the following circumstances:
- If you provide us with false information regarding your property, systems and previous faults.
- If you fail to make the agreed monthly payment within 7 days of the due date.
- If we cannot gain entry to your property to carry out either a repair or initial inspection
- At our discretion
- If your boiler or any system components are not on our approved lists.
- If we can no longer source parts for any elements of your service contract.
- If you do not carry out upgrades to your system that we inform you are required
- If you are physically or verbally abusive.
- Pre-existing or permanent faults are found on your system that we are not required to repair under your service contract are not repaired.
If the contract is cancelled due to the above circumstances you will not receive a refund of any payments you have made plus you must also pay us the minimum charge.
4.2.2 We may cancel your service contract if:
If on the initial contract checks or service, we determine that any elements of your system are unsuitable; we will provide a refund of any payments received, minus all costs incurred by us during your signup and contract period.
Parts are no longer available for your boiler or central heating system. In these circumstances, you will not receive a refund of any payments you have made.
5 General exclusions
The following are excluded, we will not be held liable for any of the following:
- If you upgrade your service contract to a higher package there is a 14-day exclusion period for the additional elements only.
- Any loss or damage arising from:
(i) Circumstances that you were aware of or
(ii) Which existed before the start of this contract
(iii) Which occur during the first 14 days of your service contract.
Note: This includes any loss or damage arising from circumstances that you were aware of at the time of upgrading your contract to include additional elements.
- Any cost including the cost of parts or services, relating to work carried out by your own contractor unless it has been agreed with us prior to work commencing through our emergency helpline.
- Any loss or damage resulting from a lack of proper maintenance, including that caused by or to a boiler or central heating system which has not been properly maintained in accordance with manufacturer’s instructions.
- Any incident relating to the failure of appliances, equipment or facilities which are a result of them being incorrectly installed repaired or modified.
- Any incident relating to the failure of appliances, equipment or facilities which are caused by a design fault which makes them inadequate or unfit for use.
- Any boiler that has not been correctly installed to current legislation and manufacturer’s instructions.
- Repairs, including call out costs if the equipment or facility has a manufacturer fault.
- The malfunction or blockage of septic tanks, cesspits or fuel tanks or blockages due to the failure to empty such items.
- Any cost relating to us gaining access to your system or appliance to make a repair, including where a siphon unit is in a cistern that is partially or fully concealed behind any form of wall, casing or covering, with the exception of a plumbing emergency where there is escape of water.
- Any cost relating to us gaining access to an appliance or system where the system is inaccessible due to design fault.
- Any associated costs in relation to us making good or redecoration for any damage incurred in gaining access to your appliance, boiler or main heating system.
- Any damage to the fabric of the property and any contents, fixtures, fitting or other item of equipment, not directly causing the emergency or fault.
- Any incidents arising out of subsidence, landslip or heave.
- Damage to boundary walls, gates, hedges or fences and any damage to detached garages or outbuildings.
- If it is necessary to dig on your property, the ground will be left level but we will not cover the cost of replacing the original surface, fittings, construction or plants (including shrubs, trees and vegetables), turf and lawns.
- De-scaling and any work arising from hard water scale or from damage caused by excessive water or sludge resulting from corrosion.
- Any repair relating to the interruption, failure or disconnection of the mains utility supplies. This includes non-payment or failure to purchase and provide sufficient supply.
- Replacing or repairing any steel or lead pipes.
- The removal of asbestos.
- Any repair or replacement of domestic appliances.
- Any repair or replacement of underfloor heating systems.
- Any fall in market value as a result of repairs or reinstatement.
- Any repair involving pipes or wires that are inaccessible because they are buried in or under concrete.
- Any consequences of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power.
- Any legal liability, loss or damage to any property, or any resulting loss or expense directly or indirectly caused by or contributing to or arising from; ionising radiation or radioactive contamination from nuclear fuel or nuclear waste; or the radioactive, toxic, explosive or other hazardous properties of explosive nuclear equipment or its nuclear parts.
- Loss, damage, or any resulting loss or liability or injury directly or indirectly caused by, contributed to or arising from pollution or contamination.
- Loss, damage, cost or expense of whatever nature directly or indirectly caused by, resulting from or in connection with any act of terrorism regardless of any other cause or event.
- Any losses that are not directly associated with the emergency or routine repair unless expressly stated in this contract.
- Where someone carries out work on your system other than our engineers, and a fault arises, or causes damage to any part within the system, we will not carry out the repair.
- Any fixtures where its replacement is solely necessary as a result of changes in legislation or health and safety guidelines.
- Any loss or damage caused by us, our employees, agents or subcontractors where:
(i) there is no breach of legal duty owed to you by us or our employees, agents or sub-contractors;
(ii) such loss or damage is not a foreseeable result of such a breach;
or
(iii) any loss or damage, or any increase in the same, results from any breach or omission by you.
- Any losses relating to any business interests you may have including, without limitation, loss of profits, loss of opportunity or of business or losses relating to business interruption.
- Any incidents relating to shared facilities where you don’t have sole responsibility.
- Any repair where you are not the owner, occupier or private tenant of the property.
- Any costs involved in obtaining necessary consents and authorisations (including but not limited to consent from the relevant planning authority and/or listed building consent) required for us to perform any repairs.
- Any improvements or enhancements to your appliances or system. For example, Powerflush or rewiring of your internal electrics.
- Any repair or incident where conditions mean that there is a health or safety risk to the engineer.
- Any repair to:
- pumps including sewage pumps, drainage pumps, shower pumps and any associated electrics or valves.
- Water softeners
- Waste disposal units, macerators
- Cesspits, septic tanks and any outflow pipes
- Vacuum drainage systems.
- Swimming pools or decorative features including ponds, fountains and any associated pipes, valves or pumps.
- Ground, air and water source heat pump systems
- Power generation systems and their associated pipework, pumps, panels and controls including solar panels and/or wind turbines
- Thermal storage units
- Replacement of:
(i) Water storage tanks
(ii) Water cylinders
- Any incidents where the root cause of the problem stems from a communal area that you do not have sole responsibility for
- Repairs where parts are no longer available.
- When the item is still under the manufacturers guarantee or warranty
- Any damage caused by trees or roots.
- Faults that occur for anything but wear and tear on the system
- Corrosion or any parts that have corroded.
- Any wireless or internet enabled devices.
6 Beyond Economical repair (BER)
Where parts are required to repair your boiler, we will calculate the total cost of the repair. To determine if the boiler is beyond economical repair using the information provided below.
- For boilers 7 years old and under:
If the total cost to repair the boiler is equal to or greater than 65% of the current retail price of a suitable replacement boiler, sourced through leading UK suppliers, it may be deemed beyond economical repair and we will be unable to carry out the repair.
- For boilers 7-10 years old:
If the total cost to repair the boiler is equal to or greater than 45% of the current retail price of a suitable replacement boiler, sourced through leading UK suppliers, it will be deemed beyond economical repair and we will be unable to carry out the repair.
- For boilers over 10 years old:
If the total cost to repair the boiler is equal to or greater than 30% of the current retail price of a suitable replacement boiler, sourced through leading UK suppliers, it will be deemed beyond economical repair and we will be unable to carry out the repair.
7 Elements of your service contract:
Dependant on the home package cover you choose, this will determine the elements included in your service contract.
The following is a list of what is included and excluded in each of the elements we provide.
7.1 Plumbing and drainage:
We will assist you and cover the call out, labour, parts and materials involved in repairing or rectifying the breakdown of your plumbing or drainage system up to the value of £750.00.
What's included:
- All parts and labour costs.
- Plumbing system health check.
- Hot water cylinder repairs (not replaced).
- Cold water tank repairs (not replaced).
- Water leaks on internal pipework.
- Hot and cold water service pipework.
- Toilet ball valves, syphons and handles.
- Mains cold water pipe (covered from point of entry to the property).
- Repairs to a leaking pipes or joints.
- Repairs to a non-flushing toilet.
- Clearance of a blocked sink, toilet or waste pipe..
- Repairs to leaking overflow pipes.
- Unblocking of a waste drainage pipe.
- Repairs to a blocked or leaking drainage pipe.
- Repairs to a leaking soil vent pipe.
- Repairs to a leaking and/or seized internal stop tap.
What’s excluded:
Also see General Exclusions
- Frozen pipes
- Showers including the shower unit, controls, outlet or shower head.
- Domestic appliances.
- Replacement of sanitary ware.
- Any costs of water lost during a leak.
- Quieting noisy pipes due to thermal expansion.
- External guttering, rainwater downpipes and soakaways.
- Drains that you do not have sole responsibility for (including shared drains).
- Any works outside the boundary of your property.
- Realigning of the drain after a blockage is removed.
- Replacement of taps.
7.2 Central heating:
We will assist you and cover the call out, labour, parts and materials involved in repairing or rectifying the breakdown of your central heating system up to the value of £1000.00.
What’s included:
- Repairs to leaks on your central heating pipework
- Repair of a leaking water tank or cylinder (not replaced)
- Repair or replacement of a faulty circulation pump
- Repair or replacement of a leaking radiator valve
- Replacement of boiler zone valve
- Replacement of a faulty central heating controls
- Repair or replacement of an external expansion vessel
What’s excluded:
Also see general exclusions
- Electrical heating systems
- Warm air heating system
- Underfloor heating systems
- Fan convector heating
- Electric heated towel rails
- Adjustment of timers and controls
- Repairing or like for like replacement of a non-standard radiator (including column and curved radiators)
- Repairing or replacement of wireless or internet connected controls, thermostats & valves
- Pipework that is more than 28mm in diameter
- sludge/scale/rust within the system
- Back boilers
7.3 Gas boiler breakdown
We will assist you and cover the call out, labour, parts and materials involved in repairing or rectifying the breakdown of your central heating system.
What’s included:
- Repairs to a leak within the boiler
- Replace heat exchanger
- Repairs to lost pressure within boiler
- Replacement of fan
- Replacement of expansion vessel
- Replacement circuit board
- Replacement of gas valve
- Repair or replacement of standard controls and timers
- Attempt to repair boilers which make an excessive noise
- Repair of a leaking gas supply pipe. Only applies to accessible pipework from the emergency control valve
What’s excluded:
Also see general exclusions
- a) boilers listed below
(i) Chaffoteauxbritony combi
(ii) all Gledhill models
(iii) all Servowarm models
- Back boilers
- Elson tanks and thermal storage units (e.g. Gledhill / pottertonBoilermate, PottertonPowermax or Potterton Promax Store)
- LPG or oil fed boilers
- electric boilers or heating systems
- warm air heating systems
- underfloor heating
- solid fuel heating
- dual purpose boilers AGA, Rayburn etc
- sludge/scale/rust within the system
- any other gas appliance
- A repair when we have previously notified you that maintenance work is required.
- Any part of the boiler the engineer cannot work on safely.
- Removal of kitchen units or boxing in, to facilitate the repair of the boiler.
- Concealed gas pipe downstream of the emergency control valve
NOTE: Boiler Replacement:
- If your boiler is deemed unrepairable by one of our engineers and your boiler is up to or less than 7years old at the time of the claim, we will cover a full replacement with a boiler of similar output up to a cost of £1000 inclusive of vat for the new boiler, materials and labour. Should the replacement exceed £1000 inclusive Vat the customer will have to cover the difference.
- If your boiler is deemed unrepairable by one of our engineers and your boiler is between 7 and 10 years old at the time of the claim, we will provide a quote for a complete replacement with a boiler of similar output. We will offer a £450 inclusive of vat discount on the quoted price once the customer has agreed to proceed with the boiler replacement.
- If your boiler is deemed unrepairable by one of our engineers and your boiler is 10 years old and over at the time of the claim, Gas Force Direct Ltd will not make any contribution to the boiler replacement. We will provide a quote for a complete boiler replacement on request.
- Boiler replacement works under the Gas Force Direct Ltd cover plan MUST be carried out by Gas Force Direct Ltd engineers. We will not cover or contribute any costs towards any works to be carried out by another company.
- The age of the boiler will be determined by proof of installation date provided by the customer which must be in the form of a gas safe buildings control certification, date provided in the benchmark book or from the data badge
7.4 Complete System Failure:
We will assist you and cover the call out, labour, parts and materials involved in repairing or rectifying the complete breakdown of your boiler, central heating or water supply services, up to the value of £1000.00.
What’s included:
Repairs to a complete breakdown of your boiler, resulting in the loss of heating and hot water.
What’s excluded:
Also see general exclusions
- a) any non-functional decorative parts, trim or casing
- b) adjustments to the controls, including relighting the pilot light/flame where you have not known how to operate the system
- c) any work arising from damage caused by hard water scale, rust or sludge. –
- d) refilling the central heating system with additives such as corrosion inhibitor.
- e) isolation, repair or replacement of:
(i) flues which are not part of your boiler
(ii) parts that are specifically designed for piped or electric underfloor heating
(iii) shower fittings and taps
- f) any repairs where asbestos may be disturbed.
8 Electrical Works.
What is included.
- All repairs to the mains electrical system and wiring on your property, for example: the fuse box, light fittings, switches, sockets, isolation switches and your immersion heater timer switch.
- Extractor fans up to 15cm in diameter.
- Doorbells and smoke alarms that are connected to the wiring, and outside lighting as long as it’s fixed to your home or outbuildings and fitted less than ten metres above ground.
- A replacement of parts that we can’t repair.
- Accidental Damage.
- Repairs or replacement of your electric vehicle charger unit following breakdown, accidental damage, or damage caused by vandalism or theft, subject to terms and conditions.
What’s not included.
- Electrical appliances, burglar alarms and camera systems.
- Showers and their parts, shower pumps, cooker extractor hoods, storage and panel heaters, underfloor heating, swimming pools, controls, pumps, detectors, timers and programmers, electrical plugs, and solar panels and their inverters.
- The electricity supply cable up to the fuse box or mains isolation switch if fitted.
- Power cables between your home and any detached outbuildings, outdoor fittings or appliances on your property.
- Electrics in your outbuildings if the supply is connected to a separate electricity meter than to your home.
- Rubber or lead covered cables.
- Complete system rewiring.
- Outside lighting not fixed to your home or outbuilding.
9 Complaints
We understand that sometimes, things do go wrong. If you have a complaint about any of our products or the service you have received, please contact us by telephone, email or post using the contact details provided above.
This is a service agreement and not an insurance policy, any benefit you receive from this service contract will be at our absolute sole discretion.
This means that this service contract falls outside the remit of the Financial Conduct Authority (FCA).
Any complaints you make to us will be governed by the following applicable law:
This service contract may only be relied on and enforced by us and you and shall not be directly or indirectly enforceable by any third party under the contracts (Right of Third Parties) Act 1999 or otherwise.
This service contract shall in all respects be governed by and construed in accordance with the laws of England and Wales and subject to the terms of this clause, any disputes arising between the parties under this contract shall be referred to the exclusive jurisdiction of the courts of England and Wales, unless the protected property is located in Scotland, in which case the law of Scotland shall apply.
10 Contact details:
Gas Force Direct Ltd
Suite 11
Zeal House
8 Deer Park Road
Wimbledon
United Kingdom
SW19 3UU
Email: info@gasforcedirect.com
Tel: 02071013671
Tel: 02071014133
Our office opening hours are: Monday-Friday 9am-5pm
We will answer your call 24/7
We are excited to announce that we have a new boiler service plan available for all our customers
Available to purchase now!
We are now offering full time gas boiler maintenance cover for your boiler, central heating, plumbing and drainage systems.
Our monthly maintenance plans are tailored to offer different levels of boiler cover to suit your requirements.
All three cover plans offered include a free annual boiler service and a Landlords gas safety certificate (CP12). This also includes same day response to emergency calls with no excess from as little as £9.99 per month.

-
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Bronze Cover Plan (multiple boilers)
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